Junior Return & Dispute Resolution Officer

Description

The team manages a best-in-class online returns program for our customers nationwide. The job holder will manage the planning, organizing, and implementing complex return settlement process with our customer and sellers while covers disputes that occur within a resolution process. Being part of Return Management provides the unique opportunity to understand the entire Blibli.com eco-system in depth.

Qualifications

• Bachelor’s degree
• Fresh graduate / 1-year experience, prior experience managing and coordinating college organizations
• Microsoft Office
• Be customer obsessed, always mindful of our key objective to provide exceptional service to our customers
• Demonstrate a sense of urgency, good understanding and judgement under limited supervision, in under pressure situations, and at a fast pace work environment
• Possess the strong ability in effective problem-solving, attention to details, establish root cause and be able to extract, analyze and work with data to assess situations and take appropriate action
• Willing to work flexible schedules/areas, including weekends and holidays