Customer Care Intern (Data & Support) (Start ASAP)

Job Description:

We are looking for a Customer Care Intern to join our family! We're looking for a team-oriented and communicative individuals to help our Customer Care Data & Support team in their day-to-day tasks which includes:

• Creating report and analyze Customer Satisfaction Survey
• Creating report and analyze NPS Survey
• Analyze voice of customer from Playstore and Appstore review
• Reporting & Monitoring BPO performance

Requirements: 

• Active student in university, min. going through semester 5 in any major have a keen interest in venturing FinTech business;
• Willing to be located in Jakarta
• Fluent in English, in writing or speaking
• Have outstanding communication and interpersonal skills, energetic personality that would able to develop relationships with clients, partners and other key stakeholders, including negotiating and building influence;
• Creative and strategic thinker with analytical skills, including the ability to analyze data, draw conclusions, and develop recommendations;
• Results-oriented mindset is a must. Self-driven and highly motivated to achieve ever-changing target.
• Strong administration skills