IT Operation Specialist

Overview of the job

In this role, you will be responsible for supporting IT Systems Operations, Projects, and Reporting. You will be accountable for ensuring IT Systems (software only) are available with correct data for operations. This will include submitting different data types on time, solving problems, guaranteeing the correctness of the information in the system, and generating routine reports. For Reporting, you will need to work with dashboarding solutions to create reports for users.

Your team

To accomplish the goal, you will need to interact closely with P&G Sales Teams. In addition, you will work with the respective IT Project Managers on the project.

This role reports to an IT Manager. We are proud to be a highly diverse and technically-adapt team with members from different countries, backgrounds, and cultures.

How success looks like

Your success would be based on your performance/business results, which would be reviewed monthly. Your manager would provide full support through continuous mentoring and coaching.

Key responsibilities

• Maintain Operations Integrity for Sales IT Systems, including maintaining master data, supervising data discrepancies, and sending periodic reports.
• Work with distributors, agencies, and multi-function teams to provide timely and accurate data to IT Systems.
• Support IT Project delivery with 3rd party IT vendors, Distributor IT, and communication to P&G collaborators.
• Create best-in-class dashboard reporting using PowerBI.
• Build and develop your own expertise in one of the best organizations in the world – for a company that lives its values.
• Belong to a global community of passionate and motivated co-workers who are among the best at what they do worldwide. Experience true support for work/life effectiveness and your long-term well-being.

Qualifications

• Fresh graduate or experienced candidate with Diploma and above (any major). A Computer Science background is preferable.
• Good communications and problem-solving skills and user understanding.
• Open to collaborating and contributing in a constructive environment.
• Operates with discipline, acts with a sense of urgency and result in mind.
• Experienced in working with large and sophisticated data sets in Excel with SQL connections.
• Worked on IT Software Projects in a supporting role.
• Experience in Reporting Software (eg. PowerBI, Tableau).